Consumer Rights

1. Defective products

A product is defective if it does not correspond to its description, to the quality you are entitled to expect or to safety requirements, or if it arrives damaged (Lög um neytendakaup nr. 48/2003).

Notify us within a reasonable time of noticing the defect, and no later than two years after you received the product. You do not need the original packaging, and the product need not be unopened.

2. Remedies available to you

• A replacement product.
• A reduction in price.
• Cancellation of the purchase and a refund, provided the defect is not minor.
• Compensation for loss caused by the defect.

LE BENIC bears the cost of returning a defective product.

3. How to make a complaint

Email contact@le-benic.com with your order number and a brief description. A photograph is helpful but not required. We reply without undue delay.

If your skin reacts to a product, stop using it and let us know, so that we can assist you and report the matter where required.

4. Changing your mind

Independently of any defect, you may withdraw from an online purchase within 14 days. See Returns & Refunds.

5. Dispute resolution

You may refer the dispute to the complaints board for goods and services, an independent dispute-resolution body established under Lög nr. 81/2019:

Kærunefnd vöru- og þjónustukaupa, Borgartún 29, 105 Reykjavík, island.is/v/kaerunefnd-voru-og-thjonustukaupa

Neytendastofa (the Consumer Agency) supervises consumer protection and marketing in Iceland. You may also bring a claim before the Icelandic courts.

6. Governing legislation

• Lög um neytendakaup nr. 48/2003 — consumer sales, defects and delivery.
• Lög um neytendasamninga nr. 16/2016 — online purchases and the right of withdrawal.
• Lög um rafræn viðskipti nr. 30/2002 — e-commerce.
• Lög nr. 81/2019 — dispute-resolution bodies for consumer matters.
• Lög nr. 90/2018 — data protection.